Insights

Notes from the front desk

Straight, practical writing on answering your phones with AI and running the front desk of a growing services business — from the person who does the work, not a marketing team.

Insights July 31, 2026 4 min read

Builders vs. Bystanders: What the Enterprise AI Race Means for a Business Your Size

A 43-page report just landed on my desk about how the world's biggest companies are racing to adopt AI. Here's the 2% that actually matters if you run a service business — and why the gap it describes is good news for you.
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Related resource

How to Choose an AI Receptionist Without Getting Burned

Our ungated buyer’s guide: the five ways to cover your phones, the trade-off nobody quotes you, and the questions that sort a service from a dashboard.

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Notes from the front desk

Builders vs. Bystanders: What the Enterprise AI Race Means for a Business Your Size

How to Choose an AI Receptionist Without Getting Burned